At Akashdeep Electronics, we aim to provide our customers with the best experience when purchasing our products. If for any reason you are not satisfied with your purchase, we offer a straightforward process for returns, exchanges, and refunds. Please read the following policy to understand the terms and conditions.
1. Return Policy
- Eligibility for Return: Products can be returned within 7 days of receipt, provided that they are in their original condition, unused, and in the original packaging.
- Non-returnable Items: Certain items, including batteries, solar panels, and custom-ordered products, are not eligible for return due to their nature.
- Condition of Return: To be eligible for a return, the item must be in new, unused condition with all original packaging intact.
- Return Process: To initiate a return, please contact our customer support team via email or phone, providing your order number and the reason for the return. Once your request is verified, we will guide you through the return process.
2. Refund Policy
- Refund Eligibility: Refunds are available if the product is returned within the return window and meets the return conditions. Refunds will be processed using the original payment method.
- Processing Time: Refunds will be processed and credited within 7-10 business days once the returned item has been received and inspected.
- Partial Refunds: In some cases, a partial refund may be issued if the product shows signs of damage, wear, or misuse.
3. Exchange Policy
- Eligibility for Exchange: Products can be exchanged within 7 days of purchase if they are defective, damaged, or not as described. The item must be in its original condition and packaging.
- Exchange Process: To request an exchange, contact our customer support team with your order number and a description of the issue. We will send you instructions on how to return the product for exchange.
- Exchanged Products: If the exchanged product is out of stock or discontinued, we will offer a replacement product of equal or greater value, or a full refund at your discretion.
4. Damaged or Defective Items
- Reporting Damage: If your product arrives damaged or defective, please contact us immediately upon receipt of the product. We require photo evidence of the damaged or defective product to process the return or exchange.
- Return Shipping for Damaged Items: For items that are defective or damaged, we will cover the return shipping costs.
5. Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs unless the item is damaged, defective, or incorrect.
- Exchange Shipping: If exchanging an item, shipping costs will be borne by the customer unless the product is defective or damaged.
- Refund Shipping: Shipping fees are non-refundable, except in cases where the product is damaged, defective, or incorrect.
6. Order Cancellations
- Eligibility for Cancellation: Orders can be canceled within 24 hours of placement. After this time, we may not be able to accommodate the cancellation request, as the order could already be processed or shipped.
- Cancellation Process: To cancel your order, please contact our customer support team as soon as possible. If the order has already been processed or shipped, cancellation will not be possible.
7. Contact Information
If you have any questions regarding our return, refund, or exchange policy, or if you would like to initiate a return or exchange, please contact our customer support team:Akashdeep Electronics
Email: akashdeep.ballia12@gmail.com
Phone: 9918483622
WhatsApp: 9918483622
Address: Chittu Pandey, Station Road, Ballia, Purvanchal